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Home › Terms & Conditions

These Terms and Conditions ("Terms") govern your use of shakebets.co and all services provided by May Sun Services S.A. ("Shakebet", "we", "us", "our"). By registering an account or placing any wager on shakebets.co, you confirm that you have read, understood, and agreed to these Terms in their entirety. Please read them carefully before proceeding.

1. About Us & Regulatory Information

shakebets.co is owned and operated by May Sun Services S.A. ("the Operator"), a company licensed and regulated under Anjouan licence number ALSI-202411025-FI1. The platform launched in 2025 and operates under the authority of that licence for the purposes of offering casino games, live casino, crash and instant games, and sports-betting services.

Any queries regarding our licensing or regulatory standing may be directed to our support team via Live Chat or email, available 24 hours a day, 7 days a week.

2. Acceptance of Terms

By accessing shakebets.co, creating an account, making a deposit, accepting a bonus, or placing a wager, you unconditionally accept these Terms, together with our Privacy Policy, Responsible Gambling Policy, Bonus Terms, and any other supplementary policies published on the site. These documents collectively form a binding agreement between you and the Operator.

We reserve the right to amend these Terms at any time. Material changes will be communicated via the website, and your continued use of the site following such notification constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

3. Eligibility & Registration

3.1 Age Requirement

You must be at least 18 years of age, or such higher minimum legal age as applies in your jurisdiction, to register and use Shakebet. We operate a strict zero-tolerance policy regarding underage gambling. We may at any time request proof of age and will suspend or close any account where the minimum age requirement is not satisfied.

3.2 Eligible Jurisdictions

Access to shakebets.co is restricted in certain jurisdictions where online gambling is prohibited or where we do not hold the required regulatory permissions. It is your sole responsibility to ensure that online gambling is legal in your country of residence before registering. We do not represent that the services described on this site are available or appropriate in all locations. Residents of restricted territories are prohibited from registering or playing.

3.3 Account Registration

To use the real-money services on shakebets.co, you must create a single registered account. When registering, you agree to:

  • Provide accurate, complete, and up-to-date personal information.
  • Maintain and promptly update your account details if they change.
  • Not register more than one account. Multiple accounts per individual, household, IP address, or device are prohibited and may result in all accounts being closed and balances forfeited.
  • Not allow any third party to access or use your account.
  • Keep your login credentials confidential and secure.

You are solely responsible for all activity conducted through your account. If you believe your account has been accessed without authorisation, you must notify us immediately via Live Chat or email.

3.4 One Account Per Customer

Each customer is permitted one registered account only. If duplicate accounts are identified, we reserve the right to close the additional account(s), void any bonuses or winnings generated through them, and return only the original deposit(s) at our discretion.

4. Know Your Customer (KYC) & Identity Verification

4.1 Verification Obligation

We are obliged under our licence conditions and applicable anti-money-laundering standards to verify the identity of our customers. We may request verification documents at any point, including but not limited to: upon registration, before processing a withdrawal, when a certain deposit or transaction threshold is reached, or where we have reasonable grounds to suspect fraudulent activity.

4.2 Documents We May Request

Verification documents may include any combination of the following:

  • Proof of Identity: A valid government-issued photo ID such as a passport, national identity card, or driving licence.
  • Proof of Address: A recent utility bill, bank statement, or official correspondence issued within the last three months showing your full name and residential address.
  • Proof of Payment Method: Documentation confirming ownership of the payment method(s) used, such as a photograph of your card (showing only the last four digits and your name), a bank statement, or a screenshot of your e-wallet or crypto wallet.
  • Source of Funds / Source of Wealth: Documentation demonstrating the legitimate origin of funds used for gambling, which may include payslips, bank statements, or other financial records, at our reasonable request.

4.3 Processing & Withdrawal Hold

We will endeavour to process KYC documentation promptly. We reserve the right to place a hold on pending withdrawals while verification is in progress. Withdrawals will not be processed until satisfactory verification has been completed. Failure to provide requested documentation within a reasonable time may result in account suspension.

4.4 Right to Decline or Close

We reserve the right to decline a registration application or close an existing account if we are unable to verify a customer's identity to our satisfaction, or where we determine that a customer is located in a restricted jurisdiction.

5. Deposits

5.1 Accepted Payment Methods

Shakebet supports a range of deposit methods, including but not limited to:

  • Visa and Mastercard (debit and credit cards)
  • Bank Transfer
  • Trustly, Klarna, Boku
  • Apple Pay and Google Pay (where supported by your device)
  • Wise and Revolut
  • Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), BNB, USD Coin (USDC), Dogecoin (DOGE), TRON (TRX), Bitcoin Cash (BCH), Litecoin (LTC), and Tether (USDT) via BEP20, ERC20, and TRC20 networks

5.2 Deposit Limits

Method Minimum Deposit Maximum Deposit Speed
Visa / Mastercard €20 €2,000 Instant
Bank Transfer €20 €10,000 1–3 days
Trustly / Klarna €20 Varies Instant
Apple Pay / Google Pay €20 €1,000 Instant
Bitcoin / Ethereum / Litecoin €20 No fixed cap Near-instant
USDT (BEP20 / ERC20 / TRC20) €20 No fixed cap Near-instant

The global minimum deposit is €20 per transaction. Deposits must be made using a payment method registered in your own name. Third-party deposits are strictly prohibited.

5.3 Deposit Fees

Shakebet does not charge fees on deposits provided that the deposited funds have been wagered at least once prior to withdrawal. Your payment provider or network may apply its own fees or exchange charges for which we accept no responsibility.

5.4 Cryptocurrency Deposits

Cryptocurrency deposits are processed on the blockchain network selected at the time of deposit. Confirmation times are subject to network congestion and are outside our control, though deposits typically confirm near-instantly under normal network conditions. You are responsible for selecting the correct network (BEP20, ERC20, or TRC20 for USDT) when sending funds. Deposits sent to an incorrect network address or via an unsupported network may be unrecoverable, and Shakebet accepts no liability for such losses.

6. Withdrawals

6.1 Withdrawal Methods & Processing Times

Method Minimum Withdrawal Maximum Per Week Speed
Cryptocurrency (all supported) €25 €10,000 Near-instant after review
E-Wallets €25 €10,000 Up to 24 hours
Visa / Mastercard €25 €10,000 1–3 days
Bank Transfer €25 €10,000 3–5 days

6.2 Withdrawal Limits

The standard weekly withdrawal limit is €10,000. Customers who attain Mega VIP status (Levels 46–50) benefit from an elevated daily withdrawal limit of €100,000. All withdrawal requests are subject to a standard review period during which our team verifies the transaction.

6.3 Withdrawal Conditions

Before a withdrawal can be processed, the following conditions must be met:

  • Your account must be fully verified in accordance with our KYC requirements (see Section 4).
  • Any active bonus funds and associated wagering requirements must be satisfied, or the bonus must have been cancelled, prior to withdrawal. Please note that cancelling a bonus forfeits both the bonus balance and any winnings derived from it.
  • Your deposit funds must have been wagered at least once if you wish to withdraw without incurring any processing fee.
  • Withdrawals must be made to a payment method that is registered in your own name and, where possible, the same method used to deposit.

6.4 Right to Withhold Withdrawals

We reserve the right to delay or withhold a withdrawal pending satisfactory completion of identity verification, investigation of potential fraud or breach of these Terms, or where required by applicable law or regulatory obligation. We will communicate the reason for any delay where we are permitted to do so.

7. Bonuses & Promotions

7.1 Welcome Package

New customers who register a real-money account at shakebets.co are eligible for the three-deposit welcome package. No bonus code is required; the bonus activates automatically upon each qualifying deposit.

Deposit Offer Maximum Bonus Free Spins
1st Deposit 100% match €2,000 50 Free Spins
2nd Deposit 50% match €1,000 100 Free Spins
3rd Deposit 150% match €4,000 200 Free Spins
Total €7,000 350 Free Spins on Le Bandit

7.2 Welcome Bonus Key Terms

  • Minimum deposit per step: €20.
  • Wagering requirement: 35x on bonus funds; 35x on free spin winnings.
  • Maximum bet while a bonus is active: €5 per spin or round. Bets exceeding this limit during an active bonus may result in the bonus and any associated winnings being voided.
  • Win cap: Maximum winnings convertible from bonus funds are capped at 10x the bonus value or €2,000, whichever is lower.
  • Validity: 7 days from the date of activation. Any bonus funds or free spin winnings not wagered within this period will be forfeited.
  • Bonus code: None required — the bonus activates automatically upon a qualifying deposit.

7.3 Game Contributions to Wagering Requirements

Game Category Wagering Contribution
Slots 100%
Live Game Shows 20%
Blackjack & Roulette 10%
Crash & Arcade Games 0%

Games not listed above may contribute at a rate determined by Shakebet at its discretion. We reserve the right to amend contribution rates upon notice.

7.4 Ongoing Promotions

Promotion Availability Key Terms
Monday Cashback Every Monday No wagering requirement; rate determined by VIP tier
Lootbox Monday Every Monday Mystery box reward; contents subject to 35x wagering
Shakebet Wheel From Level 5 onwards Spin for bonus cash or free spins; 35x wagering on winnings
Missions System Ongoing Complete challenges to accelerate loyalty point accumulation
Loyalty Store Ongoing Redeem loyalty points for free spins, bonus rounds, or bonus cash

7.5 General Bonus Rules

  • Bonuses are intended for entertainment and recreational use only and are subject to these Terms and any specific terms published alongside each promotion.
  • Only one bonus may be active at a time, unless explicitly stated otherwise.
  • Bonuses are personal and non-transferable.
  • We reserve the right to amend, suspend, or withdraw any promotion at any time, with reasonable notice where practicable.
  • Any attempt to abuse bonus offers, including but not limited to pattern betting, hedge betting, arbitrage, or collusion, will result in the bonus being voided and, in serious cases, account closure.
  • In the event of a dispute regarding the interpretation of bonus terms, Shakebet's decision shall be final.

8. VIP & Loyalty Programme

8.1 Programme Structure

The Shakebet loyalty programme comprises 50 levels spread across 10 named tiers. Customers accumulate loyalty points through real-money wagering activity on the platform. The rate of point accumulation may be accelerated through the Missions System.

Tier Levels Cashback Rate (up to) Max Weekly Cashback
Bronze 1–5 2% €25
Silver 6–10 5% €50
Gold 11–15 6% €175
Platinum 16–20 8% €500
Diamond 21–25 10% €2,000
Ruby 26–30 12% €5,000
Emerald 31–35 13% €10,000
Sapphire 36–40 15% €15,750
Obsidian 41–45 17% €20,000
Mega VIP 46–50 20% Unlimited

8.2 Monday Cashback

Eligible customers receive a cashback payment every Monday based on their net losses during the preceding week and their current VIP tier cashback rate. Monday Cashback is credited as real, withdrawable cash and carries no wagering requirement, no minimum claim threshold, and no expiry date. The cashback rate and maximum payable are determined by the customer's VIP tier as shown in the table above.

8.3 Tier Benefits

  • Ruby (Level 26+): Access to a dedicated personal account manager.
  • Emerald (Level 31+): Eligibility for exclusive tier rewards as determined by Shakebet.
  • Mega VIP (Level 46–50): Daily withdrawal limit of €100,000; unlimited weekly cashback; maximum cashback rate of 20%.

8.4 Loyalty Points & Store

Loyalty points accrued through play may be redeemed via the Loyalty Store for free spins, bonus rounds, or bonus cash. Redemption rates and available items are subject to change at the Operator's discretion. Points have no cash value and are non-transferable.

8.5 Programme Changes

We reserve the right to modify, suspend, or discontinue the loyalty programme or any of its benefits at any time, provided we give reasonable advance notice. VIP status is not permanent and may be subject to activity requirements at our discretion.

9. Games & Fairness

9.1 Games Library

shakebets.co offers in excess of 6,000 titles sourced from approximately 35 software providers, including Hacksaw Gaming, Nolimit City, Yggdrasil, NetEnt, Red Tiger, Play'n GO, Betsoft, BGaming, Spribe, Evolution Gaming, Pragmatic Play, Tada Gaming, Animo, SmartSoft, and others. The library includes video slots, classic slots, Megaways titles, bonus buy games, jackpot slots, crash and instant games, live casino tables, live game shows, and sportsbook markets.

9.2 Fair Gaming

All games made available on shakebets.co use certified random number generation (RNG) technology or, in the case of live dealer games, physical game outcomes. We are committed to providing a fair and transparent gaming environment. Game outcomes are not influenced by the Operator. Return-to-player (RTP) information for individual games is available within the game information panels where provided by the relevant software studio.

9.3 Sportsbook

The Shakebet sportsbook offers live and pre-match betting markets with live streaming and in-play cash-out functionality. Sportsbook terms, including specific rules governing market settlement, void bets, and cash-out eligibility, are set out in our Sportsbook Rules, which form part of these Terms.

9.4 Errors & Malfunctions

In the event of a technical error, game malfunction, or incorrect display of odds, prices, or game information, Shakebet reserves the right to void affected bets or rounds. We accept no liability for losses arising from system errors, network failures, or interruptions outside our reasonable control. Where a game result or payout is incorrectly credited as a result of a manifest error, we reserve the right to correct the error, including the recovery of funds incorrectly paid.

10. Responsible Gambling

10.1 Our Commitment

Shakebet is committed to promoting responsible gambling. We believe that gambling should be an enjoyable, recreational activity, and we provide a range of tools to help our customers maintain control of their play.

10.2 Responsible Gambling Tools

The following tools are available to all registered customers through the account settings or by contacting our support team:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
  • Wagering Limits: Restrict the total amount wagered within a given period.
  • Loss Limits: Cap the maximum amount you can lose within a defined timeframe.
  • Session Time Limits: Set a maximum duration for individual playing sessions.
  • Reality Checks: Receive periodic notifications reminding you of the time you have spent playing.
  • Cool-Off Period: Take a short break from gambling for a defined period, during which your account will be temporarily suspended.
  • Self-Exclusion: Exclude yourself from the platform for a minimum period as determined by our Responsible Gambling Policy. During a self-exclusion period, you will be prevented from logging in, and we will not send you any marketing communications.

Limits that restrict gambling activity take effect immediately upon request. Increases to existing limits are subject to a cooling-off period before they take effect. To apply any of these tools, please contact our support team via Live Chat or email.

10.3 Protection of Minors

Gambling on shakebets.co is strictly prohibited for persons under the age of 18. We strongly recommend that customers with children in their household make use of third-party parental control software to prevent minors from accessing gambling sites. We may carry out age verification checks at any time and will close accounts where underage gambling is identified.

10.4 Problem Gambling Support

If you feel that your gambling may be becoming problematic, we encourage you to seek support from independent organisations that specialise in gambling harm. Free, confidential help and advice are available from organisations including, but not limited to, GamCare (www.gamcare.org.uk), Gamblers Anonymous (www.gamblersanonymous.org), and BeGambleAware (www.begambleaware.org).

11. Prohibited Conduct

The following activities are strictly prohibited on shakebets.co. A breach of this section may result in the immediate suspension or permanent closure of your account, forfeiture of any balance including winnings, and reporting to relevant authorities where required:

  • Providing false, misleading, or incomplete information during registration or at any subsequent point.
  • Opening more than one account.
  • Using another person's account or payment method without their explicit authorisation.
  • Any form of fraud, money laundering, or using the platform to process the proceeds of crime.
  • Exploiting errors, software vulnerabilities, or technical malfunctions for personal gain.
  • Abusing bonus offers, including through pattern betting, arbitrage, collusion, or coordinated play.
  • Using automated software, bots, scripts, or other tools to gain an unfair advantage.
  • Engaging in match-fixing, cheating, or any activity that undermines the integrity of any game or sporting event.
  • Accessing the site from a jurisdiction in which the use of our services is prohibited.
  • Threatening, harassing, or abusing any member of the Shakebet team or other customers.

12. Anti-Money Laundering (AML)

Shakebet operates in compliance with applicable anti-money-laundering legislation and the requirements of our Anjouan licence. We maintain a risk-based approach to AML compliance and are required to conduct ongoing monitoring of customer accounts and transactions. We may at any time request documentation to verify the source of funds or source of wealth deposited or wagered on the platform. Where we have grounds to suspect money laundering or terrorist financing, we are legally obliged to report such suspicions to the relevant authorities and are prohibited from disclosing that such a report has been made. We reserve the right to suspend or close accounts and freeze funds in such circumstances.

13. Privacy & Data Protection

We collect, process, and store your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference and is available on shakebets.co. By registering an account, you consent to the collection and processing of your personal data as described in that policy. We do not sell your personal data to third parties. Data may be shared with third-party service providers, payment processors, and regulatory or law-enforcement bodies where required by law or necessary to deliver our services.

14. Intellectual Property

All intellectual property rights in the content, software, design, graphics, text, images, and other materials available on shakebets.co are owned by or licensed to May Sun Services S.A. You are granted a limited, non-exclusive, non-transferable licence to access and use the site for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, or exploit any content from shakebets.co without our prior written consent.

15. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Shakebet's services are provided on an "as is" and "as available" basis without any warranty of any kind, express or implied.
  • We do not guarantee that the site will be free from errors, interruptions, delays, or security breaches, though we will take reasonable steps to mitigate such risks.
  • We shall not be liable for any indirect, incidental, consequential, or punitive losses or damages arising from your use of shakebets.co, including but not limited to loss of profits, loss of data, or loss of opportunity.
  • Our total aggregate liability to any customer for any claims arising in connection with their account or these Terms shall not exceed the total amount deposited by that customer in the 12 months preceding the relevant claim.
  • Nothing in these Terms limits our liability for fraud, gross negligence, or any other liability that cannot be excluded or limited by law.

16. Account Closure & Suspension

16.1 Closure by the Customer

You may close your account at any time by contacting our support team via Live Chat or email. Before closure is completed, any pending wagering requirements or open bets will be settled in accordance with these Terms. Remaining real-money balances will be returned to you via a supported payment method, subject to verification requirements.

16.2 Closure or Suspension by Shakebet

We reserve the right to suspend or permanently close any account at our sole discretion, including where:

  • You have breached any provision of these Terms.
  • We are required to do so by law or regulatory obligation.
  • We reasonably suspect fraud, money laundering, or other criminal activity.
  • Your account has been inactive for an extended period.

Where an account is closed as a result of a breach of these Terms, we reserve the right to forfeit any bonus funds, free spin winnings, and, in cases of proven fraud, any balance held in the account.

17. Dormant Accounts

An account is considered dormant where there has been no login or wagering activity for a prolonged period as determined by our internal policies. We will attempt to contact you using the details registered on your account before applying any dormancy procedures. Any real-money balance in a dormant account will be handled in accordance with applicable regulatory requirements. We reserve the right to apply an administrative fee to dormant accounts as permitted by law; however, no such fee will be applied without prior notice to you.

18. Complaints & Dispute Resolution

18.1 Contacting Us

If you have a complaint regarding our services, we encourage you to contact us in the first instance via:

  • Live Chat: Available 24/7 via the chat icon on shakebets.co.
  • Email: Via the support email address published on the site's contact page.

Please provide as much detail as possible, including your registered username, the nature of your complaint, and any relevant dates or transaction references. We will acknowledge your complaint promptly and endeavour to resolve it in a timely and fair manner.

18.2 Escalation

If you are not satisfied with the outcome of your complaint after engaging with our support team, you may escalate the matter to the relevant dispute resolution body or regulatory authority associated with our Anjouan licence (ALSI-202411025-FI1). Details of the applicable body are available upon request from our support team.

19. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws applicable under the Anjouan licence jurisdiction. By accepting these Terms, you agree to submit to the jurisdiction of the relevant courts or dispute resolution procedures as applicable under our regulatory framework.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Responsible Gambling Policy, Bonus Terms, Sportsbook Rules, and any other policies published on shakebets.co, constitute the entire agreement between you and May Sun Services S.A. in relation to your use of the site and supersede all prior representations, arrangements, or understandings between the parties relating to the same subject matter.

22. Contact Us

For any queries relating to these Terms or your account, please contact the Shakebet support team:

  • Live Chat: Available 24 hours a day, 7 days a week via shakebets.co.
  • Email: Available via the contact details published on shakebets.co.

These Terms were last reviewed and updated in 2025. May Sun Services S.A. reserves the right to update these Terms at any time; the version published on shakebets.co shall prevail.

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