This Payment Policy explains how deposits, withdrawals, fees, verification, and related financial matters are handled at Shakebet Casino, operated by May Sun Services S.A. at shakebets.co. Please read it carefully before transacting on the platform.

1. Operator and Regulatory Information

Shakebet Casino is owned and operated by May Sun Services S.A., licensed and regulated under Anjouan licence reference ALSI-202411025-FI1. All financial transactions processed through shakebets.co are conducted in accordance with the conditions of that licence and the applicable anti-money-laundering and responsible-gaming obligations it imposes.

2. Accepted Payment Methods

Shakebet supports a broad range of deposit and withdrawal routes, spanning cryptocurrency, card payments, bank-based services, and digital wallets. Availability of specific methods may vary depending on your country of residence and the device you are using.

2.1 Cryptocurrencies

Shakebet accepts eight cryptocurrencies across multiple networks:

• Bitcoin (BTC)
• Ethereum (ETH)
• BNB
• USD Coin (USDC)
• Dogecoin (DOGE)
• TRON (TRX)
• Bitcoin Cash (BCH)
• Litecoin (LTC)
• Tether (USDT) — available on BEP20, ERC20 and TRC20 networks

It is your responsibility to select the correct network when sending or receiving cryptocurrency. Shakebet cannot be held responsible for funds sent to an incorrect network address.

2.2 Cards and Bank-Based Methods

• Visa
• Mastercard
• Bank Transfer
• Trustly
• Klarna
• Boku
• Wise
• Revolut

2.3 Digital Wallets and Mobile Payments

• Apple Pay (where supported by your device)
• Google Pay (where supported by your device)

3. Deposits

3.1 Deposit Limits

3.2 Deposit Conditions

• The minimum deposit across all methods is €20.
• All deposits must originate from a payment account or wallet that is registered in your own name. Third-party deposits are strictly prohibited.
• Cryptocurrency deposits are credited once the required number of blockchain network confirmations has been reached. Shakebet has no control over blockchain confirmation times.
• Shakebet does not charge fees on deposits. However, your payment provider or the relevant blockchain network may levy its own charges; these are your responsibility.
• Deposits that have not been wagered at least once may be subject to a fee upon withdrawal. Where a deposit has been wagered at least once, no Shakebet-side withdrawal fee applies to that amount.

4. Withdrawals

4.1 Withdrawal Limits

4.2 VIP Withdrawal Limits

Elevated withdrawal limits apply to players who have reached Mega VIP status (Levels 46–50). At this tier, the daily withdrawal limit increases to €100,000. Players at other VIP tiers are subject to the standard weekly cap of €10,000 as set out in the table above.

4.3 Withdrawal Conditions

• The minimum withdrawal amount across all methods is €25.
• All withdrawals must be made to an account or wallet registered in your own name. We do not process third-party withdrawals under any circumstances.
• Wherever possible, withdrawals will be returned via the same method used to deposit, in accordance with standard anti-money-laundering practice. Where this is not possible, Shakebet will select an appropriate alternative method.
• Withdrawal requests are subject to a standard review period before funds are dispatched. During this period, Shakebet may request identity or payment-verification documents if these have not already been submitted.
• Shakebet does not charge fees on withdrawals provided the relevant deposit has been wagered at least once. Where a deposit has not been wagered, a fee may apply.
• Cryptocurrency withdrawals clear near-immediately once the internal review period has concluded. E-wallet withdrawals are typically received within 24 hours. Card withdrawals arrive within 1–3 business days. Bank transfer withdrawals may take 3–5 business days depending on your bank.
• Any active bonus balance must be settled (either forfeited or wagered through to completion) before a withdrawal can be processed.
• Shakebet reserves the right to carry out additional security and fraud checks on withdrawal requests. This may extend processing times in exceptional circumstances.

5. Currencies

Shakebet's welcome package and advertised limits are denominated in euros (€). The platform supports multiple fiat currencies and cryptocurrencies. Where a transaction is made in a currency other than your account's base currency, conversion will be applied at the prevailing exchange rate at the time of the transaction. Cryptocurrency values are converted to their euro equivalent for the purposes of applying deposit and withdrawal limits. Exchange rates may fluctuate, and Shakebet cannot guarantee a fixed rate between the time a transaction is initiated and the time it is settled.

6. Know Your Customer (KYC) and Identity Verification

In compliance with Shakebet's obligations under its Anjouan licence and applicable anti-money-laundering legislation, all players are required to complete identity verification before withdrawals can be processed. Verification may also be triggered at deposit stage or at any point during account activity where Shakebet deems it necessary.

6.1 Documents We May Request

• Proof of identity: A valid government-issued photo ID such as a passport, national identity card, or driving licence.
• Proof of address: A recent utility bill, bank statement, or official correspondence issued within the last three months, showing your name and residential address.
• Proof of payment method: A copy or screenshot of the card or account used to deposit, sufficient to confirm ownership.
• Source of funds or source of wealth documentation: Where required by our compliance team, evidence of the origin of funds used for gambling activity, such as payslips, bank statements, or other financial documents.

6.2 KYC Process

• You will be prompted to upload documents via your account area or directly to our support team.
• Documents must be clear, unedited, and fully legible.
• Shakebet aims to review submitted documents promptly. Where additional information is required, our support team will contact you via the email address registered to your account.
• Withdrawal requests will not be released until verification is satisfactorily completed.
• Failure to provide requested documentation within a reasonable timeframe may result in account restrictions or, in accordance with regulatory obligations, the return of funds to the original payment source.

7. Bonuses and Their Interaction with Payments

The following payment-related conditions apply to Shakebet's bonus offers, including the three-deposit welcome package and ongoing promotions.

7.1 Welcome Package

• The welcome package comprises three deposit bonuses totalling up to €7,000 in matched funds plus 350 free spins on Le Bandit.
• The minimum qualifying deposit for each stage is €20.
• Bonus funds and free spin winnings are subject to 35x wagering requirements before they may be withdrawn.
• The maximum permitted stake whilst a bonus is active is €5 per round or bet.
• Winnings derived from bonus funds are capped at 10x the bonus value, up to a maximum of €2,000.
• Bonus funds and associated winnings expire seven days from the date of activation if wagering requirements have not been met within that period.
• No bonus code is required; the welcome package activates automatically upon each qualifying deposit.

7.2 Game Contribution to Wagering Requirements

7.3 Monday Cashback

The Monday Cashback promotion is credited as real, withdrawable cash with no wagering requirement attached. The cashback rate and maximum weekly amount are determined by your VIP tier at the time of calculation. There is no minimum claim amount and cashback does not expire once credited to your account.

7.4 Other Promotions

Lootbox Monday prizes and Shakebet Wheel rewards are subject to 35x wagering requirements on the value of contents received. Missions System rewards and Loyalty Store redemptions are governed by the specific terms displayed at the point of claiming. Where any conflict arises between those individual promotion terms and this Payment Policy, the promotion-specific terms shall take precedence in respect of that promotion only.

8. Transaction Security and Fraud Prevention

• Shakebet employs industry-standard encryption technology to protect all financial data transmitted through shakebets.co.
• Each account may only be held by one individual. Multiple accounts held by the same individual, or accounts used by more than one person, are prohibited and may result in the withholding of funds pending investigation.
• Any attempt to abuse payment systems, exploit bonuses fraudulently, conduct chargebacks without prior contact with Shakebet support, or engage in money-laundering activity will result in immediate account suspension and the reporting of such activity to the relevant authorities where required under law.
• Shakebet reserves the right to reverse or withhold any withdrawal where there is a reasonable suspicion of fraudulent, collusive, or otherwise prohibited activity, pending the outcome of an investigation.
• Chargebacks initiated through your card issuer or payment provider without first contacting Shakebet support may be treated as a breach of these terms and may result in account suspension and recovery action.

9. Responsible Gambling and Financial Limits

Shakebet is committed to promoting responsible gambling. Players are able to set deposit, loss, and wagering limits through their account settings. These tools are designed to help you maintain control over your spending. Where you set a limit, a reduction will take effect immediately; an increase to any existing limit may be subject to a cooling-off period in accordance with responsible-gambling best practice.

If you have concerns about your gambling behaviour, you may request a temporary or permanent self-exclusion via Shakebet's 24/7 support team through live chat or email. During any period of self-exclusion, deposits and wagers will not be accepted on your account. Responsible-gambling resources are available within your account at all times.

10. Customer Support

If you have any question or concern regarding a transaction, verification request, or any matter covered by this Payment Policy, our support team is available 24 hours a day, seven days a week via live chat and email at shakebets.co. Please have your account details and any relevant transaction references to hand when contacting us, as this will help us resolve your query as efficiently as possible.

11. Changes to This Policy

Shakebet reserves the right to amend this Payment Policy at any time. Where changes are material, we will endeavour to notify registered players by email or via a notice on shakebets.co in advance of the changes taking effect. Continued use of the platform following the publication of any updated Payment Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to remain informed of any updates.

This Payment Policy was published by May Sun Services S.A. for Shakebet Casino, operating at shakebets.co, in accordance with the conditions of Anjouan licence ALSI-202411025-FI1.