This Anti-Money Laundering and Know Your Customer Policy ("Policy") applies to all persons who register an account and transact on shakebets.co, operated by May Sun Services S.A. ("Shakebet", "we", "us", "our"). It sets out our obligations, procedures, and your responsibilities under the Anjouan licence ALSI-202411025-FI1. By opening an account, you confirm that you have read, understood, and agreed to comply with this Policy in full.
Shakebet is committed to preventing its platform from being used as a vehicle for money laundering, terrorist financing, or any other financial crime. Money laundering is broadly defined as the process by which proceeds of criminal activity are disguised to make them appear legitimate. Terrorist financing involves the provision or collection of funds intended to support terrorist acts or organisations.
This Policy establishes the framework by which Shakebet:
Failure to comply with this Policy may result in account suspension, cancellation of pending withdrawals, forfeiture of bonus funds, and, where required by law, disclosure of information to the relevant authorities.
May Sun Services S.A. holds a gaming licence issued by the Anjouan Offshore Finance Authority (Licence No. ALSI-202411025-FI1). We operate in compliance with the AML and counter-terrorist financing obligations imposed under that licence and applicable international standards, including the recommendations of the Financial Action Task Force (FATF). Where customers are resident in jurisdictions with their own AML legislation, we apply the higher standard of the two frameworks.
This Policy applies to:
Shakebet applies a risk-based approach to AML and KYC compliance. This means the level of due diligence applied to a customer account is proportionate to the money-laundering or terrorist-financing risk that the account presents. Risk factors that we consider include, but are not limited to:
We classify customers as standard risk, medium risk, or high risk. Customers classified as medium or high risk are subject to Enhanced Due Diligence (EDD) procedures as described in Section 7.
Shakebet operates within a framework that may require identity verification at various points during a customer's lifecycle on the platform. Verification may be triggered by any of the following events:
We reserve the right to place a temporary hold on withdrawals pending completion of KYC verification. Withdrawal processing — including near-instant crypto withdrawals and e-wallet payouts within 24 hours — will not be initiated until all outstanding verification requirements have been satisfied.
For Standard Customer Due Diligence (CDD), customers will typically be asked to provide the following:
| Document Category | Acceptable Documents | Purpose |
|---|---|---|
| Proof of Identity (POI) | Valid passport; national identity card; government-issued driving licence | Confirms full legal name, date of birth, and nationality |
| Proof of Address (POA) | Utility bill; bank statement; official government correspondence dated within the last three months | Confirms residential address |
| Proof of Payment Method | Screenshot or photograph of card front (with middle digits obscured); screenshot of crypto wallet or e-wallet account | Confirms ownership of payment method used |
| Selfie / Liveness Check | Photograph of the customer holding their POI document, or a liveness video as directed | Confirms that the individual matches the identity document provided |
All documents must be clear, unedited, in colour, and show all four corners. Expired identity documents will not be accepted. Documents in languages other than English may require a certified translation.
Where deposits are of a high value, where a customer is classified as medium or high risk, or where a customer reaches higher VIP tiers — particularly from Diamond (Level 21) upward where weekly cashback values and withdrawal limits increase materially — we may request documentary evidence of the source of funds used for gambling and, where appropriate, the customer's wider source of wealth. Acceptable SOF/SOW evidence includes, but is not limited to:
Customers who reach the Mega VIP tier (Levels 46–50), where the daily withdrawal limit rises to €100,000, will be subject to enhanced SOF and SOW checks as a matter of standard procedure.
Shakebet accepts eight cryptocurrencies across multiple networks (BEP20, ERC20, TRC20). Because cryptocurrencies can carry elevated anonymity and traceability risks, accounts that deposit or withdraw exclusively via crypto are subject to the same KYC requirements as fiat accounts. Additionally:
Once a verification request is issued, customers are expected to respond promptly. Failure to submit requested documents within a reasonable period — typically 30 days from the initial request — may result in account suspension and, where appropriate, the return of undisputed deposited funds to the original payment method. Shakebet will not process withdrawal requests until verification is fully complete. The submission of documents does not guarantee immediate processing; our compliance team will review all documentation and may request additional information where required.
Standard CDD applies to the majority of Shakebet customers. It involves verifying the customer's identity and address using the documents described in Section 5.2, confirming that the customer is not on any sanctions list, and monitoring their transactional activity for unusual or suspicious patterns.
Simplified Due Diligence (SDD) is not applied by Shakebet as a matter of general policy. We do not assume low risk on the basis of payment method, nationality, or membership level alone.
KYC is not a one-time event. Shakebet continuously reviews customer accounts to ensure that the information we hold remains accurate and that transactional behaviour remains consistent with a customer's declared profile. Re-verification may be triggered at any time if circumstances change, if a customer's risk classification changes, or if unusual activity is detected.
Enhanced Due Diligence is applied to customers who present a higher risk of money laundering or terrorist financing. EDD may be triggered by any of the following:
EDD measures include, but are not limited to: senior management approval before establishing or continuing the business relationship; more frequent and detailed transaction monitoring; requests for comprehensive SOF and SOW documentation; and enhanced scrutiny of all payment methods used.
A Politically Exposed Person is an individual who holds, or has held within the past 12 months, a prominent public function, including heads of state, senior politicians, senior government officials, judicial or military officials, senior executives of state-owned enterprises, and important political party officials. The category also extends to immediate family members and known close associates of PEPs.
Shakebet screens all customers against PEP databases at the point of registration and on an ongoing basis. Where a customer is identified as a PEP, we will:
Shakebet conducts sanctions screening for all customers at registration and on an ongoing basis against internationally recognised sanctions lists, including those maintained by the United Nations Security Council, the European Union, the Office of Foreign Assets Control (OFAC), and HM Treasury.
Where a customer is matched against a sanctions list:
Shakebet's systems monitor all customer transactions on an ongoing basis. Automated alerts are generated when transaction patterns deviate from established norms or cross defined thresholds. Our compliance team reviews all alerts and determines the appropriate response, which may include requesting additional information, escalating the matter internally, or filing a Suspicious Activity Report (SAR).
Indicators of suspicious activity that may trigger a review include, but are not limited to:
Where our compliance team identifies activity that it suspects, or has reasonable grounds to suspect, involves the proceeds of crime or is connected to terrorist financing, it will submit a Suspicious Activity Report (SAR) to the appropriate authority without delay. In accordance with applicable law:
Shakebet retains all KYC documents, transaction records, and SAR documentation in accordance with the record-keeping obligations of our Anjouan licence and applicable international best practice. Records are retained for a minimum of five years from the date the account relationship ends, or five years from the date of the transaction, whichever is the later. Records are stored securely and are accessible to competent authorities upon lawful request.
Records we maintain include:
Shakebet does not knowingly accept customers from jurisdictions where online gambling is prohibited or where May Sun Services S.A. does not hold the required local licence or authorisation. Additionally, we do not permit the following activities on our platform:
Where prohibited activity is detected, we will suspend the account, withhold any pending withdrawals pending investigation, and report the matter to the appropriate authorities.
The following table summarises Shakebet's transaction limits as they relate to our AML controls. These limits are subject to review and may be adjusted by our compliance team based on individual risk assessments.
| Parameter | Standard Accounts | Mega VIP (Levels 46–50) |
|---|---|---|
| Minimum Deposit | €20 | €20 |
| Minimum Withdrawal | €25 | €25 |
| Weekly Withdrawal Limit | €10,000 | Up to €100,000 per day |
| SOF/SOW Checks | Risk-triggered | Standard requirement |
| Enhanced Monitoring | Risk-triggered | Ongoing as standard |
Customers who reach Mega VIP status and wish to exercise the elevated daily limit of €100,000 must have completed all outstanding KYC requirements, including SOF and SOW verification, to the satisfaction of our compliance team before such limits are applied.
Shakebet operates a strict policy against third-party payments. We will only accept deposits from, and process withdrawals to, payment accounts held in the verified name of the registered account holder. This applies equally to all payment methods available on shakebets.co, including all supported cryptocurrencies (Bitcoin, Ethereum, BNB, USDC, Dogecoin, TRON, Bitcoin Cash, Litecoin, and USDT), cards (Visa and Mastercard), bank transfers, and e-money solutions (Trustly, Klarna, Boku, Wise, Revolut, Apple Pay, Google Pay).
Where we have reason to believe that a deposit has been made from a third-party account, we will:
Shakebet's welcome package (up to €7,000 and 350 Free Spins across three deposits), ongoing cashback, loyalty rewards, and other promotional offers are intended solely for genuine recreational players. Any attempt to exploit promotional mechanisms for the purposes of money laundering — including depositing funds to claim bonuses with no genuine intent to play, or structuring deposits to maximise bonus value in conjunction with rapid withdrawal — is treated as a potential AML concern and will be investigated accordingly. Funds derived from such activity may be withheld pending investigation and, if appropriate, reported to the relevant authority.
All Shakebet employees involved in customer account management, payments processing, customer support, and compliance have a responsibility to understand and apply this Policy. We ensure that:
Shakebet takes the welfare of its customers seriously and recognises that problem gambling and financial crime can be connected. Where a customer's transaction patterns are consistent with both potential money laundering and disordered gambling — such as placing large deposits followed by immediate and repeated play at maximum stakes — our compliance team will consider both dimensions. We offer responsible gambling tools including deposit limits, session limits, self-exclusion, and cooling-off periods. Customers who are struggling with their gambling are encouraged to contact our 24/7 support team via live chat or email at shakebets.co, or to seek help from an independent support organisation. We cooperate with responsible gambling authorities and third-party support services as appropriate.
All personal data and documentation collected as part of our KYC and AML processes is handled in accordance with applicable data protection law and our Privacy Policy, which is available on shakebets.co. We collect and process such data solely for the purposes of identity verification, transaction monitoring, legal compliance, and the prevention of financial crime. Customers have the right to request access to the personal data we hold about them, subject to any restrictions that apply where a SAR is in existence or under consideration.
This Policy is reviewed periodically to ensure it remains consistent with our Anjouan licence obligations (ALSI-202411025-FI1), applicable international AML standards, and the evolving risk landscape of online gambling. May Sun Services S.A. reserves the right to amend this Policy at any time. Material changes will be communicated to customers via the shakebets.co website. Continued use of the platform following publication of an updated Policy constitutes acceptance of the revised terms.
If you have any questions about this Policy or about our KYC requirements, please contact the Shakebet compliance and support team via:
May Sun Services S.A. operates shakebets.co under Anjouan licence ALSI-202411025-FI1. Registered address details are available upon request. This Policy was last reviewed in 2025.
